Service Guarantee

• All repairs are guaranteed for a period of six months against faulty workmanship or materials
• The guarantee is limited to the replacement of parts used and the correction of service or timing issues. It Does Not cover parts not replaced, damage to the crystal, crown, case or bracelet.
• The warranty is null and void when there is evidence of neglect, miss-use or rust

Sales Warranty Policy

• Your watch is guaranteed against defects in material & workmanship for one to three years from the date of purchase
• Please ensure that the guarantee details on the back of the guarantee booklet supplied with the watch are completed and retain a proof of purchase

Man Power and Capabilities

We have the potentials of an efficient man power team trained by Rado Watch Co. The technical personnel are backed by their rich experience of around twenty years in watch maintenance. In addition to the varied types of watches serviced by us, we are also equipped to handle any innovative styles that may develop time to time.

The expertise of our personnel has been proved by the confidence reposed by Citizen Watches in entrusting the intricate servicing of diving watches to us in our work shop. Incidentally, Pressure testing of Diving Watches is being done by us to the utmost and fool-proof efficacy

Equipment

Our modernized Watch care centre is fully equipped to maintain all types of watches and would further update this with changing technologies that may develop time to time. 

Logistics Control

There exists a meticulous logistics control of spares whereby no job work suffers and a timely execution is made possible. Facilities are available for direct online ordering.

Influence on Sales

This facility of a full-fledged care centre has had a favorable impact on the volume of sales as well on account of this value added feature. Our sharp scheduling of the lead time for repairs entailed attracting the tourist clientele and at the trend of a growth in tourism we stand to see a growth in the service to this sector.

Apart from the technical proficiency the care centre displayed, the services in terms of customer relations offered stood in good stead in widening the awareness to the spread out islands.

Commendation by the Principals

It goes very well to submit here that the overall set up and performance of our Watch Care Centre has been well appreciated and commended by the Rado personnel and the our technical staff have also earned their appreciation.